Privacy Policy

Effective Date: September 12, 2026

Iyali Mental Wellness ("Iyali Mental Wellness," "we," "us," or "our") respects your privacy and is committed to protecting the information collected through our website, iyalimentalwellness.com (the "Website").

This Privacy Policy explains how we collect, use, and protect information obtained through the Website. This Website Privacy Policy does not replace our Notice of Privacy Practices, which explains how Iyali Mental Wellness uses and discloses protected health information in connection with providing healthcare services.

Information We Collect

Information You Provide

You may voluntarily provide personal information when you contact us through our Website.

Our general contact form may collect:

• Your name

• Your email address

• Your telephone number

• The contents of your message

• Any other information you choose to provide

The general contact form is intended for general questions, scheduling inquiries, and other non-urgent communications.

Please do not include sensitive medical or mental-health information in the general website contact form. This includes diagnoses, detailed symptoms, medication information, treatment information, or information about a mental-health crisis.

Information submitted through the contact form is transmitted through our website hosting provider, Hostinger, and delivered to our business email system through Proton Mail so that our office can respond to your inquiry.

Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically by our website hosting, security, and technical infrastructure. This may include information such as:

• IP address

• Browser type

• Device type

• Operating system

• Referring website

• Pages visited

• Date and time of visits

• Other technical information necessary to operate and secure the Website

This information may be used to maintain Website functionality, security, and reliability and to identify potential abuse or unauthorized activity.

At this time, Iyali Mental Wellness does not intentionally use Google Analytics, Meta Pixel, Google Ads, Hotjar, or similar third-party analytics or advertising tracking technologies on the Website.

Cookies

Our Website may use necessary cookies and similar technologies that are required for the Website to function properly, maintain security, or provide basic functionality.

At this time, we do not intentionally use optional analytics or marketing cookies for behavioral tracking or targeted advertising.

For additional information, please see our Cookie Policy.

How We Use Information

Information collected through the Website may be used to:

• Respond to questions and requests;

• Respond to appointment and service inquiries;

• Communicate with prospective patients;

• Operate and maintain the Website;

• Maintain Website security;

• Prevent fraud, abuse, or unauthorized activity;

• Improve Website functionality; and

• Comply with applicable laws and regulations.

Email Communications

Iyali Mental Wellness uses Proton Mail for business email.

Our business email addresses use domains associated with Iyali Mental Wellness. The domains are hosted through Hostinger, while email services are provided through Proton Mail.

Iyali Mental Wellness maintains a Business Associate Agreement with Proton for applicable services.

Email may be used to communicate with patients and prospective patients when appropriate. However, email should not be used to send highly sensitive medical or mental-health information when a secure communication method is available.

For sensitive information related to your care, we encourage you to use the secure communication methods provided by Iyali Mental Wellness, including the OptiMantra patient portal or Spruce secure messaging, as appropriate.

Patient Portal and Telehealth

Iyali Mental Wellness uses OptiMantra for patient portal services, appointment-related functions, and telehealth services.

Patients should use the OptiMantra patient portal when instructed by our practice for communications or information relating to their care.

Telehealth appointments provided by Iyali Mental Wellness are conducted through OptiMantra.

Information submitted or maintained within the OptiMantra patient portal or generated in connection with healthcare services may constitute protected health information and is handled in accordance with applicable federal and state privacy requirements and our Notice of Privacy Practices.

Secure Messaging Through Spruce

Iyali Mental Wellness may provide patients with access to Spruce for secure messaging and communication with our office.

If texting, patients are encouraged to use Spruce secure messaging when communicating sensitive information related to their healthcare rather than ordinary text messaging.

Text Messages

Patients may sometimes send text messages to the practice's office telephone number.

Please do not send sensitive medical or mental-health information through ordinary text messages.

Ordinary text messaging is not the preferred method for communicating confidential healthcare information with Iyali Mental Wellness.

For information related to your care, please use Spruce secure messaging or the OptiMantra patient portal, as appropriate.

How We Share Information

We do not sell personal information collected through our Website.

We may disclose information collected through the Website when reasonably necessary to:

• Respond to your requests;

• Provide or facilitate requested services;

• Operate, maintain, host, or secure the Website;

• Work with service providers that assist us in operating our business;

• Comply with applicable laws, regulations, legal processes, or lawful government requests;

• Protect the rights, safety, security, or property of Iyali Mental Wellness or others; or

• Prevent fraud, abuse, or unauthorized activity.

Protected health information is handled in accordance with our Notice of Privacy Practices and applicable federal and state law.

Third-Party Websites and Services

Our Website may contain links to third-party websites and services, including OptiMantra and other services used by Iyali Mental Wellness.

When you leave our Website and access a third-party website or service, that service's own privacy practices and policies may apply.

We do not control the privacy practices of third-party websites or services that we do not operate.

Protected Health Information and HIPAA

Iyali Mental Wellness provides mental-health and healthcare services. Information created or received in connection with providing healthcare may be protected health information under the Health Insurance Portability and Accountability Act (HIPAA) and applicable state law.

This Website Privacy Policy is not a substitute for our HIPAA Notice of Privacy Practices.

Our Notice of Privacy Practices explains how protected health information may be used and disclosed, your rights regarding protected health information, and our responsibilities under applicable privacy laws.

Information Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect information within our control against unauthorized access, use, alteration, or disclosure.

However, no website, electronic transmission, email system, or storage system can be guaranteed to be completely secure.

For this reason, please use the secure patient communication methods provided by Iyali Mental Wellness when communicating sensitive healthcare information.

Children's Privacy

Our Website is not intended to knowingly collect personal information from children for purposes unrelated to healthcare services.

If you believe that a child has submitted personal information through the Website inappropriately, please contact us.

Your Privacy Choices

You may choose whether to provide personal information through the Website. Certain Website functions, such as submitting a contact inquiry, may not be available without providing the requested information.

If optional analytics, advertising, or marketing technologies are introduced in the future, we will update this Privacy Policy and provide appropriate notice and consent choices where required by applicable law.

Security of Electronic Communications

While Iyali Mental Wellness takes reasonable measures to protect the privacy and security of information sent to or received by us electronically, we cannot guarantee the security, confidentiality, or integrity of information transmitted through email, text messaging, the website, or other electronic communication methods. Electronic communications may be subject to risks, including unauthorized access, interception, loss, or disclosure.

By choosing to communicate with us through electronic means, you acknowledge and accept these inherent risks. We will make reasonable efforts to safeguard information within our control and will use appropriate security measures consistent with applicable law and our policies.

For sensitive health information, we encourage patients to use the secure patient portal or Spruce secure messaging rather than ordinary email or text messaging whenever possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, Website, technology, legal requirements, or privacy practices.

When we make material changes, we will update the Effective Date shown at the beginning of this Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or our Website privacy practices, please contact:

Iyali Mental Wellness
1255 W. Baseline Rd., Suite B-139
Mesa, AZ 85202
Phone: 623-294-9495
Email: info@iyalimentalwellness.com

For questions concerning the privacy of protected health information, please refer to our Notice of Privacy Practices.